Welcome to the LAUNCH Presales Website
What is LAUNCH?
LAUNCH is a new hires program that is a year-long training course in which one learns how to become an Systems Engineer (SE). The program entails training, ride-alongs, giving back, fun, and much more show caseing the work that you will be doing while also networking and meeting many people within Dell to really get a feel of the culture of Dell.
The presales internship is a step below the LAUNCH new hires program. As a presales intern you work somewhat with the LAUNCH new hires in different trainings and have the opportunity to pass many of the certifications that they are studying for. You see the culture of Dell, network, and work on projects that have the possibility to be extremely valuable to Dell. The presales internship is a stepping stone to the LAUNCH program, not required by any means but it allows for the possibility of a base knowledge going into the LAUNCH program.
What is presales?
Presales, according to the dictionary, is “A sale held or made before an item is made generally available for purchase”; and the job description is about aiding in acquiring customers by laying groundwork for the sales team and for answering any questions. This is a good description as the role of presales is about the people you interact with and creating relationships with the customers while also looking to provide them with the best technical support and solution to their problem that we can offer.
The role of presales is an odd position as you can ask people in two different companies what it is, or what someone in presales does but can get two different answers. This may be because they offer different positions, or that they don’t have the right idea to what presales is. So in the following pages you can learn what actual presales interns and new hires think the position is all about.
Presales is a term that can be interchanged with Systems Engineer which is what the presales interns and LAUNCH new hires are in training to become. A Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support that benefit the company. They work closely with a sales agent and with other specialists to provide the best support and clarity to customers about the solutions that they put forth for a companies issues.
How Does Our Program Describe Presales?
To see how the interns and new hires describe presales go to our “About” page and read all about what they think the position entails and what they knew about presales ahead of interviewing and eventually taking the position.
Matt Keefe, Systems Engineer Manager, said that presales System Engineering is a unique profession that involves solving business challenges with unique technical solutions. An individual must possess a range of skills including concentrated listening, probing questioning and an ability to articulate and summarize a problem statement that is comprehensible to a both a technical and non-technical audience. Presales individuals must have a ability to facilitate a conversation, discussion or meeting with technical peers, business owners and executives to address technically oriented problems and develop comprehensive solutions to meet a business need. Presales individuals earn the respect of their peers and customers by developing skills known as a trusted technical advisor with a business acumen.
Chrissy Sanglang, Process Improvement Change Agent, said that presales is a solutions-based team of System Engineers who use technical and business acumen along with relationship development and consultative selling skills to help clients thrive. Presales is responsible for the analysis, design and development of fully integrated technology solutions for clients.